Kept cleaners offer one-off and regular home cleaning, and you can choose whether the job is an exit/moving clean, a standard clean, or a deep clean. 

You can also add extras like an oven clean, pantry clean, fridge clean and bed linen changes. Find out more about the different service types available on Kept.

Kept is a marketplace for all New Zealand-based house cleaners. We provide the marketplace for cleaners to advertise and take customer bookings with ease. We don't employ or endorse any individual cleaner or cleaning business. 

Some cleaners may work for cleaning businesses that have many cleaners on their roster, and others work for themselves. They each have their own staff and health and safety policies which we encourage them to explain on their Kept profiles. 

Kept reviews every cleaner and ensures their identity, and we rely on customer feedback and reviews to moderate the quality of the professionals on Kept.

Kept allows cleaners to choose their own hourly rates. They will be based on their level of skill and experience. 

On the Kept app you can enter your address, so you're only seeing cleaners who service your location. From there you can filter down your results by selecting a date that works for you, so you can instantly see who's available. 

You can sort your results by highest reviews, price, or see only vaccinated cleaners. We recommend reading through the cleaner profiles to see whose experience and approach aligns with your needs.

All cleaners have a different booking window; i.e. how much advance warning they need before a clean. Some of these will be set to very close to a booking time. You will be able to filter your search to show cleaners that are available within your desired time and date range.

A team is a cleaning team of two that have a higher hourly rate but can get the job done faster. So if you have a big job or need it done more promptly, select a team. A team is also especially useful for big jobs like an exit clean. 

If during booking you select Eco Products your cleaner will use products that are deemed ‘Eco’ or natural where possible during your clean. If there are areas the cleaner feels they need to use a product that is chemical based they may do so at their discretion. This would only happen for long term stains or hard to remove grime.

Kept supports all people being able to work. Cleaners can specify if they are vaccinated and you will be able to see this in your search and you can also filter your result by vaccinated only cleaners. If you choose a vaccinated cleaner you can request to see their vaccine passport on arrival. 

It is up to the individual cleaning business to have their own insurance. Kept is the marketplace connecting customers and cleaners. We are not liable for damage caused by cleaners, however we do checks to ensure cleaners are who they say they are and will cooperate in facilitating any mediation necessary. 

Download the app from the Apple App Store or Google Play Store.  From here you can enter your address and browse available cleaners straight away. 

To book a cleaner you will need to enter a few details about your home, select what type of cleaning you need, choose a cleaner you like, and select a date and time, then you can click 'book now' and follow through to payment to instantly book this cleaner.

All cleaners on Kept can be instantly booked, as you are only seeing cleaners who service your location, and provide the services you're after and are available. We've made booking easy!

Every cleaner has a minimum booking time of 2 hours, which you can select without providing any other details about your home. However, we have created an easy time quoting tool to ensure your cleaner is fully aware and booked for ample time to do a professional job.

You can book a one-off clean 2 months in advance.

If you have a favourite cleaner or time and day of the week you like to have your home cleaned you can book regular cleans. These can be weekly or fortnightly and you can secure your spot for up to 12 months in advance. Regular cleans will be charged to your selected payment method 72 hours before each clean.

To confirm your clean you will make payment within the app via the online booking system, Kept will hold the funds and process payment to the cleaner on your behalf 48 hours after the clean is complete.

Kept payment services accept Debit, VISA, Mastercard.

You can reschedule your appointment for free up until 24 hours prior to the booking time. Though you can't make changes to what you booked, you can cancel the booking at any time, which incurs a fee as per our cancellation policy.

Yes you can and it’s free, but to ensure we honour the cleaners time, this is only available up until 24 hours before your booking.  

Yes. If you have to cancel a booking your cancellation will be subject to the terms of Kept’s cancelation policy. You can cancel your booking via the app in ‘My Bookings’. 

Kept do have policies in place to ensure cancellations are uncommon and a last resort. Cleaners will only cancel in extreme circumstances or emergencies where cancelling is unavoidable. 

However if a cancellation does happen you will be notified by your cleaner and able to reschedule the appointment to another time that suits you. OR If you choose to cancel that booking all together you should ask your cleaner to cancel the booking on their end so you receive a full refund.

We are doing our best to support both customers and cleaners during Covid-19.If you are required to cancel your clean due to mandatory isolation please do so as soon as possible in your app so your cleaner knows not to arrive at the booking and email us at support@kept.nz to discuss your refund.

If a cleaner has cancelled, and their next available window is not going to suit you, please ask your cleaner to cancel your booking and receive a full refund. You can rebook another cleaner that suits you better.

Cleaners all have a booking window to ensure they have enough notice before your booking, so we encourage you to start your search by selecting the date that works to find the next available cleaner. 

You can reschedule your appointment for free up until 24 hours prior to the booking time. Though you can't make changes to what you booked, you can cancel the booking at any time, which incurs a fee as per our cancellation policy.

Yes you can and it’s free, but to ensure we honour the cleaners time, this is only available up until 24 hours before your booking.  

Yes. If you have to cancel a booking your cancellation will be subject to the terms of Kept’s cancelation policy. You can cancel your booking via the app in ‘My Bookings’. 

Kept do have policies in place to ensure cancellations are uncommon and a last resort. Cleaners will only cancel in extreme circumstances or emergencies where cancelling is unavoidable. 

However if a cancellation does happen you will be notified by your cleaner and able to reschedule the appointment to another time that suits you. OR If you choose to cancel that booking all together you should ask your cleaner to cancel the booking on their end so you receive a full refund.

We are doing our best to support both customers and cleaners during Covid-19.If you are required to cancel your clean due to mandatory isolation please do so as soon as possible in your app so your cleaner knows not to arrive at the booking and email us at support@kept.nz to discuss your refund.

If a cleaner has cancelled, and their next available window is not going to suit you, please ask your cleaner to cancel your booking and receive a full refund. You can rebook another cleaner that suits you better.

Cleaners all have a booking window to ensure they have enough notice before your booking, so we encourage you to start your search by selecting the date that works to find the next available cleaner. 

You will get a booking confirmation and a reminder email as well as a calendar appointment for your booking so you don't miss it.

You can provide details for how the cleaner will enter and exit your property and what they should focus on, all within the app. All you need to supply is a vacuum cleaner in good working order, make sure your house is tidy, and your cleaner will take care of the rest!

All you need to supply is a vacuum cleaner in good working order and we will take care of the rest! Cleaners bring their own products and equipment, unless you have a specific cleaning product you prefer to use in your house. You can specify this with the cleaner when booking and let the cleaner know where to find the products upon arrival at the property.

Not unless you want to be! You can make arrangements during the booking process or directly with the cleaner if you are not home on the day. You will be prompted to give your cleaner these details at the time of booking.

First try to contact the cleaner directly to find out the reason why they haven’t turned up for the service. If you are not successful contacting them please contact us at support@kept.nz to open a dispute.

After your completed clean you will receive an email which will ask you to review your clean. This cannot be edited once posted unless a dispute is opened. Please leave a factual review and feel free to highlight what you loved about your cleaner. These reviews are very helpful to fellow customers.

Kept gives customers an estimated time based on your booking requirements. If cleaners are able to complete the job to a high standard in less time than expected we accept they may leave early. We suggest they communicate this with you.

On the other hand if cleaners are unable to complete all of the booking requirements in the time scheduled they are not expected to stay longer than the time allocated however we do expect they will communicate what they were unable to achieve in the allocated time.